I was in a bad mood today. One of those I feel like giving up moods. Maybe I should just start not giving a crap about stuff I don't want to give a crap about either. (This does go beyond the cath kits but some stuff cannot be blogged (i.e. work.))
We cath Anna between 5 and 6 times a day. Her urologist has stressed at every appointment the importance of cathing her every 2 to 3 hours during the day. The medicine that she takes is supposed to prevent her from leaking during caths so we need to empty her bladder for her. If her bladder does not empty, she could get an infection.
A medical supply distributor (BYRAM - I will refer to them often during this post since I am not happy with them) provides us with the cath kits. They have the prescription, our medical insurance data, everything. Rich logs onto their website whenever our supply reaches a certain level and orders more.
Rich put in for another order of cath kits two Thursdays ago. Grammy fell ill very early Tuesday morning and last week was a stressful, chaotic week. This past Thursday, I was at home with the girls. We keep the boxes of cath kits in the upstairs hall closet with a smaller supply downstairs, where we usually cath Anna. We ran out of our supply downstairs on Thursday. I grabbed a handful from the box upstairs not realizing how low it was.
When I arrived home from the hospital that night, Rich informed me that as he was stocking the downstairs supply, he realized that we hadn't received the order that he had placed a week earlier. He called and spoke to some girl who obviously didn't give a crap. She basically told him that they were back ordered. Sorry. And all her supervisors were gone for the night. Sorry.
No, I'm sorry. You are a medical supply distributor. Usually people who need medical supplies NEED medical supplies. It's not like I'm ordering a book or a pillow or a pony from you. Or something that is completely irrelevant to the health of my child.
So I was pissed. The conversation ended with her telling Rich that she would look for some samples to send us.
The next day, Friday, we learned that they had managed to scrounge up 30 sample kits and had FedExed or UPSed them to us. We are down to cathing Anna 4 times a day now in order to spread out the kits. Today, Monday, we learned that the box isn't expected to arrive here until Wednesday.
That's when my head exploded.
Rich called the hospital where Anna's urologist is and spoke to the nurse who set us up with cathing Anna. She herself called Byram and was told that they were confident that we would receive the kits today. Well, guess what? No kits. The nurse managed to scrounge up 3 kits and Rich wasted an hour and half of his day commuting to get those 3 kits.
Oh, I almost forgot the best part. When Rich was on the phone with Bryam today, they told him that those particular kits that we use are back ordered until the end of May. Is that a problem? Oh no, we cath our child for fun.
At least the person that Rich spoke with today actually helped out. He searched their database and found supplies from a different manufacturer that are similar to what we use. Since obviously we can't wait until the end of May.
We are down to 6 cath kits. SIX. Do you what pisses me off the most? The fact that these people knew that what we needed was back ordered and they couldn't even bother to let us know. They are a medical supply distributor! This totally blows my mind.
Speaking of people who don't give a crap, Dick's Sporting Goods is pretty high on my list. Rich and I stopped there in February and attempted to purchase three princess bicycles for the girls' birthday. We wanted to get three of the same exact bike. They only had two in stock, one being the display, which was pretty beat up in my opinion.
We were told that they could order them for us and that mid-March would not be an issue. If it wasn't an issue, I wouldn't be posting this. Long story short, after many frustrating phone calls over several weeks, they never got us those bicycles. At the last minute, Rich ordered them through Walmart and missed the fine print that you can request to have them assemble the bikes for you. Rich is a bike assembly expert now.
Of course, it was chilly out on the girls' actual birthday so we gave them their bikes in the house. They then proceeded to ride their bikes (or attempt to, anyway) in the house. With no shoes on. I think it is going to be warm enough this weekend for us to bring them outside for a few lessons.