I'm not a fan of Byram after they claimed that the cath kits were back ordered last year and had us scrambling around to find an alternative. It's not like we were ordering cotton balls or a blender. Imagine if they supplied you with oxygen tanks. Sorry, those are on back order right now. We tried to change suppliers but our health insurance at the time basically said no.
Having a child with medical needs sometimes leaves me feeling like I'm on an island.
We received our two boxes a few weeks ago and one night, Rich opened one of the boxes and pulled out a kit in order to cath Anna. The mat was solid blue instead of white with blue and red teddy bears on it. "They must have changed the mats." And then Rich picked up the catheter. It was clearly the wrong size. Size 14 instead of size 8.
There were about five size 14 kits on top and the remainder were the correct size. I went into freak out mode and told Rich that we needed to open and inspect the second box. How does this happen? Meanwhile, kids are running around us like wild animals. Rich doesn't like when I go into freak out mode and wanted to get the girls into bed. I dropped it and long story short, by the time we opened that second box, our supply was low and the second box contained only two kits in the size we need. TWO.
I was about to rip someone's head off.
That happened last Wednesday night. Rich called Byram on Thursday. Their response to how this could have happened was, "I dunno. Human error?" They promised to ship out another box of supplies that very day and they did follow through on that promise. But when we checked the tracking on Saturday, we discovered that they had shipped the box the slowest way possible and we won't receive the box until Tuesday by the end of the day, which means the end of the day because they are always dropped off at the end of the day.
Even more awesome was the fact that we were super low on cath kits. Rich tried calling Byram but they don't answer the phone on the weekend. So instead of cathing Anna 5 times on Saturday, I cathed her 4 times. We were down to 3 caths on Sunday. Rich had left a message with Anna's urology nurse and she called us back last night. Sunday night! She had a few sample kits in the correct size at the hospital so I walked down to MGH this morning and picked those up. Otherwise, we would have had one cath kit for tomorrow.
What if the new shipment doesn't show up or contains the wrong size again?
This is stress I don't need.
I was so worked up over this. It was making me ill. The good thing about Anna is that she still does pee on her own even though she is not supposed to. She just can't feel it so you can't count on it happening. I made sure to check her for wet pull-ups when we had to limit how many times we cathed her and she was peeing on her own. Thank God. There are times between cathing when her bladder is full and doesn't empty and she will ask us to cath her. I was almost crying at the thought of this happening and not having the supplies to do so.
It gets even better. Byram sent us a return shipping label for the incorrect size cath kits. That arrived before the new kits. AND it appears that our new health insurance only covers 90% of the cost of the kits, so we received a bill for just over $100. Seriously? You want us to pay for cath kits we haven't even received yet.
Now Rich is about to rip someone's head off.
- Byram sucks.
- We need to check the supplies before the UPS truck pulls out of the driveway.
- Pediatric Urology at MGH is fantastic. (We already knew this.)
- And Byram sucks. (We already knew this.)
With the help of MGH, we have started the process (again) of trying to change medical supply companies.
Anna can tell the difference between these two cath kits. Maybe she should work for Byram.
Okay, last time. Only 2 days of torture left!